Frequently Asked Questions
Thanks to our secure shopping system, it works in a structure that protects both the buyer and the seller. The ticket fee will not be paid to the seller until the event is completed.
The category (location information) and row information of the ticket are shown on the tickets I "purchased" during the purchase process and on the "my account" page. The interactive map on the event page will help you understand where to sit in the event space.
In general, Block, Row and Seat descriptions for tickets purchased from a single listing are important, unless otherwise stated at the time of purchase. The exact block, row and seat numbers are the sections entered by the seller and which you can see before purchasing. If the seller has indicated the numbers of the rows and seats, he will be on the side.
In some cases, the name of the person who bought the ticket may be written on the ticket. These tickets are valid. Your name and the name on the ticket do not need to match to enter the event. In the Passolig system, each individual has a unique passolig card. Only that person can attend the event with the ticket defined to the Passolig card account.
Check if you have the relevant mail in your spam box. Some filters on the server where you receive mail service may have blocked the e-mail sent to you. You may have entered an incorrect e-mail address when making a purchase. If you still cannot find the order confirmation email, contact us.
Your personal data is protected at Ticketfoni, and no personal data is shared with other institutions or organizations in any way. In order to have your personal data deleted from Ticketfoni, please contact us through the communication channels on our site.
It is not possible to cancel or change tickets once a purchase has been made. If you are unable to use the tickets you have purchased and you still have time before the event date, you can relist them by clicking the "Sell Tickets" link at the event you bought tickets for. Sometimes there are reasons why tickets are not re-listed. This is often because the event date is so close that there is no time left for it to be delivered safely.
You can see and report possible problems prepared for you in the contact option of the tickets I purchased.
When will I get my tickets? You should expect to receive your tickets during the event week, as event tickets are generally issued very close to the event, often during the event week. You can receive paper tickets in advance depending on the event. You can receive the pdf tickets (if you have purchased an e-ticket that can be downloaded instantly) in advance according to the event. In mobile ticket and transfer (passolig ticket) types, you can receive them between the time the transfer opens and the event timeframe. You can track the status of your order from the "Purchased Tickets" section.
To receive your tickets on time:
1. Make sure the shipping address is correct. Check your shipping address here.
2. Make sure you choose a delivery address, such as a business address, where there will definitely be someone to sign for the delivery.
3. If you are traveling for the event, include your travel address and estimated departure date as soon as possible so we can make sure your tickets are sent to the correct address.
4. Make sure the phone number in your account is correct for when we will contact you.
When your tickets are ready for download, your PDF Ticket is Uploaded to your order status so that you can download the tickets. Click the 'Download' link. After clicking, you will also be asked to enter your email address and password. You can view or print tickets or save them as PDFs. Please note that only one copy of the barcode will be accepted at the event venue. Your tickets will also be listed in the "Purchased Tickets" section. You will also receive an email that your tickets have been uploaded. Follow the instructions to download the tickets.
No worries if you're traveling for the event. Ticketfoni can send tickets anywhere. If you are traveling for the event, you should include your travel address and estimated travel departure date as soon as possible. This process will ensure that once tickets are ready they will be sent to the right place.
You cannot change the delivery address. Please do contact us in the first instance. The Seller will be contacted and will get back to you immediately.
If your tickets are being prepared for purchase at or near the event (last day), we will notify you to contact you when details are determined.
Sellers offer their tickets to the buyers at the price they see fit. Prices vary as each seller sells their ticket at the price they see fit. These prices may differ from the original price of the tickets. That's why you can find tickets above or below the original price on Ticketfoni. Ticket prices for very popular events may be higher than market prices due to the high demand for these tickets. Many tickets are available at Ticketfoni for less than market value.
You can pay securely with all major credit cards from Ticketfoni.
Your credit card:
1. Check that the security code is correct.
2. Try an international credit card such as Visa, Mastercard or American Express.
3. (also known as CVV2 or CVC2) For Visa, Mastercard, Maestro, Switch and Electron this is the last 3 numbers on the back of your debit card.
4. Make sure the bank/credit card details you provide are for a valid card with a future expiration date and sufficient balance to cover this order.
Visit my account/membership information section by logging in with the e-mail and password information you entered when you first registered. Update by typing your new E-mail address.
Visit my account/membership information section by logging in with your e-mail and password information. Update it by typing your new password. If you forgot your password, you can write your e-mail address and have it sent to your e-mail address.
To edit your selections, visit my account / membership information and click the "edit" link next to "email newsletter subscription".
The seller automatically receives his payment on the specified day after the event ends. If there is any problem with the payment of the seller, we, as Ticketfoni, handle the transactions. Thus, the seller is not affected in any way.
What you need to know when marking the ticket type (type):
1. Paper ticket is sent by courier.
2. Mobile Ticket, on the other hand, is transferred to the recipient's Mail address via the Application event of the site where you bought the original tickets.
3. Passolig, on the other hand, is transferred from the website of the website where you bought the original tickets to the Turkish Republic Identity/Passport information.
4. Pdf tickets are uploaded by selecting the tickets in bulk from the Upload Pdf ticket section of My Tickets Sold on Ticketfoni.
As long as Tickets are not purchased, you can edit the tickets for your listing.
As long as Tickets are not purchased, you can edit, delete or cancel the tickets for your listing.
Lets you choose how you want to sell your tickets:
● Separately; The tickets you have listed can be purchased in the desired amount up to the maximum number.
● Batch; The tickets you have listed must be purchased together.
● In pairs; The tickets you have listed can only be purchased in double numbers.
It is the program that will be activated 3 -10 working days before the event. This schedule will be implemented in order to avoid any problems or delays and to ensure that it reaches the buyer on time.
Tickets are sent to the buyers by delivery methods such as E-Ticket (pdf), paper ticket, Mobile Ticket (E-mail), and transfer (passolig) for the fee specified in the payment process.
Paper tickets and some types of last-minute tickets are delivered by an alternative method, which will be explained in the next email. The exact delivery location for local delivery orders is determined by the seller. Local delivery is for paper tickets approaching the event day.
Submit tickets to the customer before 'Deadline'. For more information, see the delivery method for the ticket type in the Seller inquiries.
What is the paper ticket delivery method? What is the transfer (Passolig) ticket delivery method? What is the E-Ticket (Pdf) ticket delivery method? What is the mobile ticket delivery method?
You said you had your tickets. Visit My sold tickets when they're ready for delivery. Just click the "Upload E-tickets" button when Ready for Delivery. This will provide you with full information on how to upload tickets and receive payment in return.
When your tickets are sold, find My Account/My Tickets Sold/Transaction/Upload E-Tickets. If your PDF file contains more tickets than you sell, split it. Select and upload your pdf tickets in bulk, corresponding to your sale
No, you cannot use a different shipping method. Sending by the correct method will ensure that you are paid for the sale of your tickets and there are no delays.
When you sell tickets on Ticketfoni, we'll process your payment 12 business days after the event. Please make sure your payment method (your Bank information) is updated in your account in the "Bank information" section. Confirmation will be sent via e-mail when payment is made.
No, sold tickets cannot be cancelled. You cannot cancel the sale because the customer is waiting for the sold tickets. If you are unable to send the tickets you have sold, Ticketfoni reserves the right to bill you to cover the cost of finding alternative tickets suitable for the customer.
Click here to reset your password.
To edit your selections, visit my account/membership information and select from the options next to "E-Mail Newsletter Subscription".
When adding your tickets, choose the right way to deliver them. If you are not sure what format the ticket type is in, check the list of delivery types. To list tickets on Ticketfoni; Click Sell Tickets from the homepage or event page. Read the Information on the sell ticket page.
Whatever type of ticket you have, select the relevant field from the "ticket type" section in the ticket details. Create your ad by following the ticket details step by step. "Create Membership Registration" or Login as a Member to login to your Ticketfoni Account. Follow the steps
For Mobile Ticket Transfer
1. Find the tickets to Transfer after logging in with your account from the website / App of the page where you bought the original tickets. Look for Transfer or Transfer. Find My Account/My Tickets Sold/Transaction/See Details when your tickets are sold. Transfer tickets using the information in "See details".
2. To notify us that you have transferred tickets; Upload the mobile proof of delivery document, which is the Transferred Screenshot of each ticket. (When uploading the proof of delivery documents corresponding to your related sale, select them in bulk and upload them at once.)
When you list paper tickets on Ticketfon, you acknowledge that you have the original Printed tickets in your possession. When the tickets are sold, send them to Cargo by typing the Buyer's Cargo information. Complete the transaction by entering the Cargo Tracking Code in the transaction section corresponding to your sale.
When the tickets are sold, you must send the information to the address of the buyer within the specified time by typing the information in My Account / My Tickets Sold / Transaction / View Address. In your related sale, save the Transaction Cargo Information by entering the Cargo company name and Cargo tracking code in My Account / My Tickets Sold / Transaction / Cargo Tracking Code section.
Find the tickets to Transfer after logging in with your account from the website / App of the page where you bought the original tickets. Look for the Transfer option.
Find My Account/My Tickets Sold/Transaction/See Details when your tickets are sold. Transfer tickets using the information in "See details".
To notify us that you are transferring tickets; Upload the Proof of Delivery document, which is a Screenshot of each ticket. (When uploading the proof of delivery documents corresponding to your related sale, select them in bulk and upload them at once.
When you list PDF tickets on Ticketfon, you are deemed to have the original, electronic-PDF file on your computer or phone. When the tickets are sold You can only upload the tickets in the PDF file.
When your tickets are sold, find My Account/My Tickets Sold/Transaction/Upload E-Tickets. If your PDF file contains more tickets than you sell, split it. Select your pdf tickets corresponding to your sale in bulk and upload them at once.
Requirements for tickets to be added to the system and offered for sale:
1. Click “Sell Tickets” on the main page or “Sell Tickets” on the event page.
2. Search for the event whose tickets you want to sell. If you can't find the event you're looking for, let us know here. So we can add it to our website
3. Read the Information on the Add Ticket page.
4. Whatever type of ticket you have, select the relevant field from the "ticket type" section in the ticket details. If you don't know what to choose from ticket type, read Delivery types. Create your ad by following the ticket details step by step.
5. To login to Ticketfoni Account, “Create Membership Registration” or Login as a Member.
6. On the My Membership Information page, enter your Personal Information and most importantly, your Account and address information so that we know how to pay you when your tickets are sold.
Important things to remember when selling your tickets:
1. Give potential customers as much information as possible about category, section, row and seat numbers. Tickets sold under a listing must have side-by-side seats
2. All ticket restrictions, such as child tickets or limited visibility, should be clearly stated
3. Periodically review your desired prices for your tickets to ensure you are pricing competitively
4. According to the type (type) of your tickets, with the buyer information when we notify you that your ticket has been sold
5. If it is a paper ticket, send it by courier
6. If it is a Mobile Ticket, transfer to the recipient's Mail address
7. If it is Passolig, transfer it.
8. If the e-ticket is a pdf, upload it in bulk from the Upload pdf ticket section on my sold tickets.
9. Submit tickets to customer before 'Deadline'.
Passolig is an official card that has been put into effect by the Turkish Football Federation and is required to watch Turkish football matches, on which electronic tickets are loaded. This card must be obtained from the official Passolig page.
Electronic tickets will be loaded on this card before the event. Fans can enter the stadiums both with their Passolig card and with the Passolig phone application.
You can buy tickets from Ticketfoni without your Passolig card. After the purchase on Ticketfoni, you will need to apply for your Passolig card via www.passolig.com.tr.
Even if the card has not been received after successful application, your Passolig account will be open for ticket uploads. All participants must have a personal Passolig account in order to receive their tickets.
Possible passolig card Account problems:
1. Do you have a Passolig card account?
2. Is your Passolig card date up to date?
3. Did you provide your T.C identity information correctly to your passolig card account when buying a ticket?
4. Did you provide the passport and country information correctly to your passolig card account when buying a ticket? (For foreign nationals living abroad)
5. Is your Passolig card account suitable for the event ticket to be loaded? If your Passolig card account belongs to whichever team, only tickets belonging to that team can be loaded before the event.
6. Does the event ticket to be uploaded to your Passolig card account belong to a card with a different team logo?
7. If you want to buy a ticket for a different team in your Passolig card account, it will only loading until 24 hours before the match time. In some cases, your club determines it. If your Passolig card account belongs to whichever team, only tickets belonging to that team can be loaded.
8. You cannot have more than one ticket for the same event on your Passolig card. If you have a ticket in your Passolig card account (another ticket cannot be added for the same event as there will be only 1 ticket in your passolig account). However, by transferring your own ticket to a suitable different passolig card, a ticket can be loaded into your card account.
9. Only the tickets for the away team of the existing card are loaded onto your Passolig card. If you have a passolig card for two different teams (even if it is out of date) and for the match between these two different teams, tickets cannot be loaded into your card account or your cards. However, when you call the passolig center and cancel one of your passolig cards, your match ticket for the other team can be loaded. In some cases (determined by your club) it may take time to cancel one of your 2 Passolig cards. (You may not be able to cancel it.) Especially derby, cup and important matches etc.
The system detects incomplete or incorrect, unreadable and unclear evidence as if it has never been uploaded and does not confirm the sale. Status information The delivery proof is reinstated to the missing state. While the proof of delivery document is in the missing state;
1. When you want to upload proof of delivery documents corresponding to your sale
2. When you want to reload incompletely uploaded proof of delivery documents
3. When you want to upload the proof of delivery document after the passolig problem is resolved, which you did not upload with passolig problems
4. When requesting resubmission of indefinite submission evidence that cannot be read by the site administrator
5. You have to re-upload all the proofs of delivery that you will upload for your sales or sales, by selecting all of them correctly. Otherwise, you will not be paid for that sale. (The responsibility rests entirely with the seller.)
For incorrect or incompletely uploaded pdf tickets
1. Since the status information will be set to "ready for delivery", the system will detect incomplete or incorrectly uploaded pdf tickets as if they were never uploaded.
2 You have to select and upload all of your pdf tickets that correspond to your sale or sales. Otherwise, your payment for that sale will not be made
Tickets for sale are sold by sellers who are members as sellers:
1. If the event has been canceled and cannot be held again, the paper ticket return shipping fee belongs to the buyers. (For buyers to send their tickets to the seller)
2. Delivery times may vary for products purchased from abroad. Shipping costs may be charged in some cases. (In some foreign countries and ticket types) 3. Delivery times may vary for products purchased domestically. Shipping costs may be charged in some cases. (For some Events and ticket types)
After the buyer pays, you must send the product to the buyer's address within the specified time. It is the seller's responsibility to deliver your sold tickets to the buyer before the event in order to successfully complete your sales. You must ship to the recipient's address within the specified time. If you cannot ship your tickets within the specified time, your order will be cancelled. In this case, you will face administrative fines.
The seller is the only person responsible for shipping the tickets he sells. Moreover;
1. He is obliged to consider that different cargo companies follow different procedures and the shipping time may vary accordingly.
2. Ensuring that the courier receives the package within the designated shipping time for any demonstration.
3. If the shipping label needs to be printed, do so correctly; Correctly typing in the sender's and recipient's address and contact information, unless it is necessary to print the shipping label.
4. Putting the tickets for the sale in an envelope; Seal the envelope tightly to prevent it from being opened during the shipping process.
5. If there is a shipping label: making sure that the courier has scanned the label on the scanner so that the cargo delivery record is created.
6. If there is no shipping label: making sure that the courier has correctly written all the necessary information and the number of envelopes received on the delivery statement. .
7. To keep the delivery statement or receipt of receipt given by the courier, appropriately.
8. If the Seller does not have a shipping receipt or if the courier does not have the shipping label scanned, Ticketfoni cannot control whether the shipment has been received and has the right to impose penalties on the Seller for unsuccessful sales.
Get information about the issues you want to get help after ordering. I forgot my password, what should I do? When will my purchased item be shipped? The seller must send the product within the specified time. If the seller does not send the ticket by the deadline, a reminder e-mail is sent to the seller.
It determines the impeccable good services that sellers offer to buyers. Sellers with successful service and sales performance are rewarded with their badges. Merchants with badges are prominent in listing on the event page. It is ensured that buyers shop from sellers with high service quality. In this way, buyers and sellers with badges reward each other among themselves.
Last minute tickets - in the case of hand delivery, it is a method determined to ensure that there is no disruption to the communication of the buyer and the seller when hand delivery is required for the dispatch of paper tickets
The amount converted to currency related to canceled sales, canceled events, administrative fine and sales in different Currency conversion is included in the total profit.
Sign in with your account. Get in touch with the 'Transaction' (3 horizontal lines) section in the ''My Sold Tickets'', ''My listings'', ''Purchased Tickets'' sections. For your possible problems, our solution team will provide you with a special solution. You can also contact your reference for your order or your tickets listings and overcome your problems with our Solution Team.
We're here to help! Below is a list of our frequently asked questions. Select one of the tabs below to find a question and answer. If your question has not been answered, please contact Ticketfoni Customer Service so that we may speak with you personally.
Applying for a Passolig is subject to an annual fee. This fee is not included in the ticket prices and varies between teams.
Which matches can I watch with my Passolig team card? ;
With your Passolig team card, you can watch all the home matches of the team you support. You can support your team only by purchasing tickets from the "Guest Team" section of your team's away matches.